Psychology by Machine? Not for a While.

Psychology button on computer where "Enter" key should be

Technology can fly planes, drive cars; heck, virtually perform remote surgery (pun, not intended). Some believe that literally all jobs, even those that involve deeply personal competencies pertaining to psychology, will eventually be performed by technology. For them, if a “machine” isn’t already doing it, just wait. (Note: This is an extreme view).

Technology is changing the world faster than ever. If you agree with Moore’s law, it will only continue to increase its impact even faster over time.

Will technology take my job?

Probably so, and I don’t deny that likelihood for some aspects of psychology as well. But don’t quit yet! If you’ve been around a few years, like I have, it’s likely that technology has already “taken” all or much of the job you had 10 years ago. You’ve simply changed to stay in front of the technological evolution.

What does science say?

A recent study looked at the rise of technology in relation to the probability of it overtaking more than 700 jobs catalogued in O*Net, a public database of jobs and the various knowledge, skills and abilities required for their performance. The researchers (Frye and Osborne, 2013) reasoned that the probability of technology overtaking a given job is closely related to the time it will take for this to occur. As such, they created a list rank ordering the probability that these 700 jobs will be overtaken by technology in 20 years.

The study is now a few years old, but seems to have already made some accurate predictions. For example, you’ve probably received a “robocall”, a task once was performed by a person.

The crux of the study is in the researchers’ identification of three key job characteristics they refer to as “bottlenecks to computerization.” The degree to which a job encompasses one or more of these “bottlenecks” predicts the probability (and time) required for technology to be able to perform that job. These three bottlenecks include: 1) Fine Perception and Manipulation, 2) Creative Intelligence and 3) Social Intelligence.

Two of these three “bottlenecks” clearly relate to psychology: creative intelligence and social intelligence. But there’s more…

These three bottlenecks were further broken down into seven more discreet tasks. Of these seven tasks, social intelligence encompasses a majority of four – and psychology is integral to social intelligence.

The practical implication is that if your job requires you to “read” people or influence them, particularly in emotional ways, you’re likely safe from seeing a robot at your desk one morning anytime soon.

Specifically, the study predicts that social workers, therapists and teachers should have relatively long careers as far as “automation threat” is concerned. Psychologist, is also in the top 20 of the 700 jobs ranked according to the difficulty of automation.

Although this research is new, the issue isn’t. Psychological assessment has long been a topic of technological debate: Can a personality assessment alone more accurately predict behavior than an expert in psychological assessment?

Continue reading “Psychology by Machine? Not for a While.”

What if Psychology is Real?

Psychways | What if psychology is real?

“What if psychology is real?” This may seem like a rhetorical question, but I note many instances where folks act as though it isn’t. For the most part, they don’t even know it – but oftentimes they do.

Rational vs. Emotional Decision Making

Studies show that emotions are much more influential to decision making than people estimate. As such, I see many situations where individuals expect another to respond in a completely objective, rational manner. Science, and even common sense, tells us this is not the case. Without belaboring the obvious, this is why the concept of Emotional Intelligence gains credibility.

In fact, people do NOT make rational decisions most of the time. A quick read through other posts on this blog will reveal that biases, emotions and other non-rational factors weigh very heavily on decision making and behavior. To point, this is why psychology exists independent from computer science and artificial intelligence.

Basic Assessment – a typical example

As individuals we have at least two factors that obfuscate the accuracy of a basic self or other examination: bias and motivation.

Bias is the unconscious distortion of reality due to systematic errors of judgment. We can’t help being biased – sometimes even if we know about the very risk. Nevertheless, most of us fail to adequately recognize bias as a real factor when assessing others or ourselves.

As for motivation, most of us will alter our behavior when we know we are being watched. I have another blog coming specifically dedicated to this and will update this piece once it is ‘blogged out’. Simply put, if we know the results of a personal assessment will lead to a decision of interest to us, we will modify our behavior to enhance the likelihood of getting the results we want.

This is one of the reasons we favor supervisor assessments over ‘self-assessments’ when determining terms of employment. Individuals are neither accurate, nor motivated to be so, when valuable stakes are on the line.

So What?

What’s the big deal – we’re all psychologists in some way anyway, right?

May be. But how good are we – really?

“Basic principles of psychology affect world change.”

Psychological factors influence voting behavior, aggressive behavior, attitudes as well as stereotypes and a host of other factors that influence global affairs. For the biggest issues psychologists are typically employed to insure key factors are considered for the benefit of assessment and decision making not to mention world peace.

Bringing it home

What if YOU aren’t the most accurate and objective assessor of others? What if THEY aren’t motivated to present the cold, hard facts about themselves?

This is the reality, yet many decisions are made without any consideration of factors such as these. And they matter – a lot.

How crucial is it to manage talent – or yourself — wisely? How critical is it to make the best hiring decision, or personal selection decision?

Now: How often do you seek the service of a professional in work psychology to aid decisions about talent?

Psychology: It really makes a difference.

Psychways is owned and produced by Talentlift, LLC.

My Favorite Attitude

Happy vs. sad face

Attitudes at work are simply personal orientations toward a particular person or thing. But some are bigger than others. (By “bigger” I am specifically referring to attitudes at work and their corresponding behavioral impact. This may be different from other characteristics of attitudes at work that could be considered “big” (i.e., more emotional, more common, more difficult to elicit, etc.) One in particular has reigned as my favorite attitude much longer than most “favorites” (i.e., food, song, place, etc.).

Optimism.

Why Optimism?

For one, it’s a very strong predictor.

Optimism is a near pre-requisite for achievement. And the opposite is also true. To state it bluntly,

I’ve never met a pessimistic over achiever.

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